FAQs
1. What products do you sell at Truefitz?
We offer a wide range of products in three main categories: Skincare, Health & Fitness, and Tech Products. Our skincare range includes nourishing creams, serums, and more. Our health and fitness section features supplements, fitness equipment, and wellness tools. We also offer the latest tech gadgets to enhance your everyday life.
2. How can I place an order?
Placing an order is easy! Simply browse our online store, add the products you want to your cart, and proceed to checkout. You’ll be asked to provide your shipping information and payment details before completing your order.
3. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards, as well as PayPal. Your payment details are handled securely to ensure a safe and seamless transaction.
4. Do you offer international shipping?
Yes, we do offer international shipping. Shipping fees and delivery times may vary based on your location. Please check our shipping policy during checkout for more details.
5. How can I track my order?
Once your order is shipped, we will send you a tracking number via email so you can monitor the progress of your delivery. If you have any questions about your order status, feel free to contact us.
6. Can I return or exchange a product?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, please contact us within 30 days of receiving your order to arrange a return or exchange. Products must be unused and in their original packaging.
7. Do you offer discounts or promotions?
We regularly offer discounts and promotions on select items. Be sure to sign up for our newsletter to receive updates on the latest deals and special offers.
8. How can I contact Truefitz customer service?
You can reach our customer service team by emailing us at truefitz15@gmail.com. We are happy to assist you with any inquiries or concerns!
9. Are the products safe to use?
Absolutely! We prioritize safety and quality in all of our products. Each item in our store is carefully selected and tested to meet high standards. For specific product concerns or usage instructions, please refer to the product description on our website.
10. How do I know which skincare products are right for me?
Our skincare products are designed to cater to various skin types and concerns. If you're unsure which products to choose, please consult the detailed product descriptions on our site, and feel free to contact us for personalized recommendations based on your skin type.
11. Can I change or cancel my order after it’s placed?
We process orders quickly, so please contact us as soon as possible if you need to make any changes or cancel your order. We will do our best to accommodate your request, but once an order has been shipped, it cannot be changed or canceled.
12. What should I do if my product is damaged or defective?
We’re sorry to hear that! If you receive a damaged or defective item, please contact us immediately at truefitz15@gmail.com with details and photos of the issue. We will arrange for a replacement or refund as soon as possible.
13. Do you have a loyalty program?
Currently, we do not have a formal loyalty program. However, we encourage you to sign up for our newsletter and follow us on social media for exclusive offers, discounts, and updates on new products.
If you have any other questions or need further assistance, don't hesitate to reach out to us at truefitz15@gmail.com. We're here to help!